Refund Policy

Kryptix is paid in cryptocurrency and every new account gets a free trial to test the software before paying. Because of this, all payments are final and non-refundable, except in the specific cases listed below.

1. Try before you buy

Every new account includes a free trial (currently 3 days) with the full software. Use it to confirm that Kryptix works on your computer, with your proxies and for your workflow before purchasing a plan. If something does not work during the trial, write to support and we will help before you pay.

2. No refunds after purchase

Once a plan has been paid for and activated we do not refund it, in whole or in part, including when:

• you change your mind, stop using the software or did not use the plan;
• a third-party website, platform or service blocks, limits or detects your accounts or profiles;
• your proxies, hardware, network or operating system cause problems that are outside the software;
• your account is suspended or terminated for breaching the Terms or the Acceptable Use Policy;
• the price changes after your purchase.

3. Exceptions

We will refund a payment in these cases:

• Duplicate payment. You paid for the same period twice by mistake. The duplicate is refunded, or, if you prefer, applied to extend your plan.
• Payment confirmed but plan not activated. If the payment was confirmed on the network, the plan did not activate, and support cannot fix it within 72 hours of your report.
• Where the law requires it. If the mandatory consumer law of your country gives you a right to a refund that these rules do not cover, that right applies.

Refunds are made in the same cryptocurrency and to the same wallet the payment came from, for the amount received by us minus network fees. Exchange-rate changes between payment and refund are not compensated. Refunds are usually sent within 7 business days of approval.

4. How to request

Email support@kryptixbrowser.com from your account email within 14 days of the payment, with the order ID or transaction hash and a short description of the problem. We may ask for details needed to verify the payment.

5. Plan changes

Paid periods cannot be converted into a different plan after purchase. To move from Base to Pro, buy the Pro plan; it starts when your current period ends, or immediately on request (the remaining Base time is not refunded).